Refund policy
Return & Shipping Policy
We stand behind the Solevee Electric Callus Remover completely — which is why we offer a full 100 days for you to try it. We genuinely want you to love the results, so if something isn't working, reach out to us first at hello@solevee.com and we'll do our best to help before you go through the return process.
Shipping Destinations
We currently ship to the United States, Canada, United Kingdom, Australia, and New Zealand. Orders outside these countries cannot be accepted at this time.
Before You Return
Many issues — suction strength, roller fit, charging, or results — can be resolved quickly with the right guidance. Contact us at hello@solevee.com and our team will troubleshoot with you. Most customers find a solution without needing to return.
Return Eligibility
If after 100 days of genuine use you're still not satisfied, you may submit a return request through our contact form at solevee.com/contact. To be eligible, your item must be returned in its original packaging with all included accessories and your proof of purchase.
Returns requested after the 100-day window, or items returned without prior approval, will not be accepted.
Damages and Issues
Please inspect your order upon arrival. If your device arrives defective, damaged, or incorrect, contact us immediately at hello@solevee.com so we can evaluate the issue and make it right.
Non-Returnable Items
Sale items and gift cards cannot be returned or refunded. Please contact us at hello@solevee.com if you have questions about your specific item.
Exchanges
The fastest way to get the item you want is to return your original item and, once the return is accepted, place a new order separately.
United Kingdom — 14-Day Cooling-Off Period
If your order is shipping to the United Kingdom, you have the statutory right to cancel or return your order within 14 days for any reason and without justification. Your item must be in its original condition and packaging, with proof of purchase.
Refunds
We will notify you once we've received and inspected your return and confirm whether the refund has been approved. If approved, you'll be refunded to your original payment method within 10 business days. Please allow additional time for your bank or card provider to process the refund on their end.
If more than 15 business days have passed since your refund was approved, contact us at hello@solevee.com.