Shipping policy
Shipping Policy
Where We Ship
We currently ship to the United States, Canada, United Kingdom, Australia, and New Zealand. We are unable to accept orders from outside these countries at this time.
Order Processing
All orders are processed within 1–3 business days after payment is confirmed. Orders placed on weekends or public holidays will begin processing on the next business day. You will receive a confirmation email with tracking information once your order has been dispatched.
Delivery Times
Once your order has been dispatched, please allow 8–12 business days for delivery. These are estimates only and are not guaranteed. Occasional delays may occur due to high order volumes, carrier capacity, or circumstances outside our control.
| Destination | Estimated Delivery |
|---|---|
| United States | 8–12 business days |
| Canada | 8–12 business days |
| United Kingdom | 8–12 business days |
| Australia | 8–12 business days |
| New Zealand | 8–12 business days |
Shipping Costs
Shipping costs are calculated at checkout based on your delivery address and will be displayed before you complete your purchase.
Order Tracking
Once your order has been dispatched, you will receive a tracking number by email. Please allow up to 48 hours for tracking information to update after you receive your dispatch notification.
Customs & Import Duties
For orders shipped to the United Kingdom, Australia, Canada, and New Zealand, your order may be subject to customs duties or import taxes imposed by your country. These charges are the responsibility of the recipient and are not included in your order total or shipping cost. We recommend checking with your local customs authority if you have questions about potential charges before placing your order.
Lost or Delayed Orders
If your order has not arrived within 15 business days of your dispatch notification, please contact us at hello@solevee.com and we will investigate with the carrier on your behalf.
Incorrect Address
Please ensure your shipping address is entered correctly at checkout. Solevee is not responsible for orders delayed or undelivered due to an incorrect address provided at the time of purchase. If you notice an error immediately after placing your order, contact us at hello@solevee.com as soon as possible and we will do our best to make the correction before dispatch.
Contact Us
For any shipping-related questions, reach us at hello@solevee.com.